Due to the COVID-19 global pandemic, international items may be subject to delays or restrictions. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures). There is significant impact on our ability to maintain all our usual service levels.
In addition, many of our delivery partners have adapted their delivery processes in light of the current challenges. As such, the requirement for a recipient signature upon receipt of parcels and registered mail with personal delivery is currently being waived in many areas (contact-less delivery). Instead, successful delivery is being documented via alternative processes (e.g. deliverer signature etc.). If the recipient objects to this new procedure, items are brought to a Paketshop for collection or returned to sender.
We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.
The World Health Organization has advised that people receiving parcels are not put at any additional risk of contracting the coronavirus (COVID-19).
Whilst there are challenges with logistics and transportation, we anticipate up to 30 days fulfillment time. We continue to explore all options and channels to ensure on-time shipments to our customers.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously.
If you need additional information or have any questions, please reach out to our Customer Service Teams
We thank you for your patience and understanding.
To stay up to date on the pandemic, please visit the news feed of the WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen