Return & Refund Policy

Please read this policy carefully before making a purchase on our website.

Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, the item must be in the same condition as when received: unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at contact@sonic-brush.net. If your request is approved, we will provide you with the return instructions and the address of our logistics center.

Please note that return shipping costs are the responsibility of the customer. These costs are non-refundable. We recommend using a trackable shipping service to ensure your item is safely returned to us.

You may contact us at any time for return-related questions.

Return Method and Conditions

Returns are accepted by mail only. We do not charge any restocking fee. We accept items that are new or slightly used.

When Returns and Refunds Are Accepted

Wrong product received: If you received an incorrect item, please email us at contact@sonic-brush.net with photos of the product. Once verified, we will provide the return instructions and ship the correct product as soon as the return is in transit.

Defective or damaged product: We offer free exchanges only for defective or damaged products. If this applies to your order, please contact us and we will arrange an exchange for the same item.

Change of mind: Customers have the right to cancel and return their order within 14 days of delivery, for any reason. However, for hygiene reasons, used or unsealed personal care items cannot be returned.

Order Cancellation

Orders are processed and shipped promptly after purchase. If you wish to cancel, please contact us immediately. While we will do our best to cancel your order before it is shipped, we cannot guarantee cancellation if the order has already been processed.

Non-Returnable Items

• Gift cards
• Personalized or custom orders
• Downloadable software
• Used personal care items

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, the refund will be issued to your original method of payment. Please allow up to 10 business days for the refund to appear on your account.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please:

• Check your bank account again
• Contact your credit card company
• Contact your bank

If you have completed these steps and still have not received your refund, contact us at contact@sonic-brush.net.

Sale Items

All items may be eligible for a refund, including discounted products, as long as they meet the return conditions.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer service:

Phone: +1 (985) 257-7280
Email: contact@sonic-brush.net

Thank you for choosing Sonic Brush®. We are committed to your satisfaction.